Webex Contact Center Management Portal

The Webex Contact Center Management Portal is accessed through a web browser. The Portal provides access to Webex Contact Center modules that enable authorized users to view real-time and historical contact center data, silently monitor interactions directed to destination sites, create agent accounts and other contact center resources, and control contact treatment and distribution by creating and editing scheduled contact routing strategies and team capacity strategies.

In addition, the Webex Contact Center Management Portal landing page displays graphs of real-time and historical call activity and current agent status.

Access to Webex Contact Center modules and functionality is restricted based on the user profiles assigned to users.

For information about accessing and working with the Webex Contact Center Management Portal, see Supported Browsers .